WHICH Personal Data We Collect And WHEN

We collect and process the personal data you provide to us under the following legal bases:

  • Legal interest as required for the fulfillment of the services provided
  • Legal Obligation for our compliance with applicable laws and regulations
  • Your consent, which you can revoke in the context of your rights

We do not process personal data without your consent or without you being our customer or without having provided your data to the Company yourself.

Neostroma company asks you to submit some personal data to provide you with the products or services you request. For example, when shopping, contacting our customer service, requesting news, creating an account, participating in our events or contests, or interacting with or using our Websites.

These personal information include the following:

  • Contact details , including name, email, phone number, postal address and billing address
  • Login and account details, including username, password and unique user ID
  • Personal information, including gender, city and shopping history
  • Credit or debit card information
  • Personal preferences, such as your wish list, as well as marketing and cookie preferences.

At this point it is pointed out that you are responsible for the accuracy of the data you provide to us.

When you interact with our Websites and Apps, some data is automatically collected from your device or the web browser you are using. More information about these practices can be found in the Cookies section of this privacy policy. This data includes the following:

  • Device IDs, call status, network access, storage information, and battery information
  • Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags

TOOLS to regulate Which Personal Data You Want Us To Gather

When using our Websites, we also provide timely information and obtain your consent to certain practices. For example, we take your consent to use your site and send you notifications. In many cases, the web browser platform you use or your mobile device provides additional tools that allow you to control when your devices collect or share certain categories of personal data. For example, your mobile device or web browser that you use may provide tools that allow you to manage the use of cookies or the sharing of sites. We encourage you to familiarize yourself with and use the tools available on your devices.

WHY and HOW we use your personal data

We use your personal data for the following purposes:

To provide information about the Websites and Services you request 

When you use the Websites, we use your personal information to provide you with the product or service you have requested. For example, if you make a purchase on the website, or participate in an event or promotion, we will use the contact information you give us to contact you about the purchase, event or promotion. If you contact our customer service, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.

In many cases, in order to use certain items on the Websites, you may need to provide neostroma with additional data or additional consent to use certain items in a certain way. For example, to share content on social media, you may need to provide a link to your social media accounts.

For the disclosure of information about our products, services and events, as well as for other promotional purposes

When you give your consent, we will send you promotional communications and news about neostroma products, services and other promotions. You can opt-out of these communications at any time after you have given this consent.

If you are already a neostroma customer (for example, if you have placed an order with us), we may use the contact information you provide to send us marketing updates on similar neostroma products or services, where permitted by applicable law (except if you have already chosen not to receive such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us to personalize our communication with you about products and services that we believe may be of interest to you.

For the operation, improvement and maintenance of our business, products and services  

We use your personal data for our business. For example, when making a purchase, we use this information for accounting, auditing and other internal functions. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service issues, and to manage your Websites.

For the protection of rights, assets or security, ours or those of others 

We may also use your personal information about how you use our Websites and Apps to prevent or detect fraud, misuse, misappropriation and breach of our Terms of Use, as well as to comply with court decisions, state requests or applicable law.

For general research and analysis purposes  

We use data on how the customers use our Websites and Services to better understand consumer behavior and preferences. For example, we can use information on how visitors use search and find products to the website, in order to better understand the best ways to organize and present product offers in the “showcases” of the electronic our store.

Other purposes

We may also use your personal data in other ways and we will provide special notifications when we collect the data, while securing your consent where needed.

Legal Bases

In order to process your personal data, we rely on certain legal bases, depending on how you operate on our Websites

  • When you purchase neostroma products from our Websites, we need your personal information to fulfill our contract. For example, we need the payment and contact details for the delivery of your order.
  • We also rely on other legal bases, such as our reasonable rights as a business, compliance with a legal obligation or the protection of our vital interests

SHARING of Your Personal Data

Sharing from neostroma

We do not trade or transmit your personal data to third parties except within the framework of what is defined in this Privacy Statement as well as within the requirements of the law.

Neostroma shares your personal data with:

  • Neostroma group companies for the purposes and under the terms mentioned above
  • Third party service providers that process personal data on behalf of neostroma, for example for credit card and payment processing, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, brand and product promotion management , as well as management of certain services and data. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.
  • Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law, (ii) preventing illegal uses of our Websites or breaches of our Websites and our policies , (iii) our protection against third party claims, and (iv) helping to prevent or investigate fraud (eg counterfeiting)
  • To other third parties when you have given your consent

We may also transfer personal data we hold about you in the event of the sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, liquidation or liquidation).

Sharing from you

When you use certain social media items on our Websites, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about how you interact with neostroma.

PROTECTION and MANAGEMENT of your Personal Data

At neostroma we take all the necessary measures for protection and security of information. More specifically, we have developed and implemented optimal technical and organizational mechanisms for security and protection of information in order to protect their integrity, availability and confidentiality.

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect the security of your personal data.

Preservation of your personal data  

We retain your personal data for as long as necessary to fulfill the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). Generally this means that we will retain your personal information for as long as you have a neostroma account. Regarding your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).

YOUR RIGHTS about your personal data

At neostroma we recognize and guarantee your following rights:

  • Right to transparent information, for the exercise of your rights (Articles 12, 13, 14 GCC)
  • Right of access (Article 15 GCC) to the personal data we have collected from you
  • Right of correction (Article 16 GCC) of inaccurate personal information we have about you
  • Right to delete (“right to be forgotten”) (Article 17 GIPD) the Member-User account and the information we have about you.ικαίωμα διαγραφής («δικαίωμα στη λήθη») (άρθρο 17 ΓΚΠΔ) του λογαριασμού Μέλους- Χρήστη και των πληροφοριών που έχουμε σχετικά με εσάς. It should be noted that the exercise of the right to unsubscribe to an active subscriber implies the inability to continue to provide the services you requested
  • Right to restrict the processing of your personal data (Article 18 GIP) where possible
  • Right of objection (Article 21 GCC) to the processing of your personal data
  • Right to revoke your already given consent (Article 7 GCC), ie to withdraw your consent at any time for processing based on consent. The legality of the processing of your data is not affected by the withdrawal of consent until the time at which you requested the revocation
  • Right to make a complaint to the competent supervisory authority, Personal Data Protection Authority (1-3 Kifissias Avenue, Athens, PC 23 23, +30 210 6475600, [email protected])

You have every right to exercise your rights by sending an email to the Legal Department of the Company ([email protected]) or by letter to the address 3rd km Katerinhs – P. Keramidiou, Katerinh, PC 60100. Please have your relevant requests accompanied by the appropriate identification evidence of your person, with the explicit reservation of the Company to request the provision of additional information in order to identify and confirm your details.

Choosing not to receive Marketing Communications 

If you have a neostroma account, you can choose not to receive neostroma marketing communications by modifying your options in the “view or change your profile” section of our Websites. You can also choose not to receive marketing communications by changing the email and sms records by clicking the delete link or following the instructions included in the message. Alternatively you can contact us using the details.

COOKIES and Pixel Tags

Neostroma collects information, which may include personal data, from the web browser you use when you use our Websites. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address, (ii) your unique cookie ID, information about your cookies, and information about whether your device has software for accessing certain information; (iii) unique device ID number and device type, (iv) domain, type and language of web browser, (v) operating system and system settings, (vi) country and time zone, (vii) previous visits to websites, (viii) information about your interaction with our Websites, such as number of clicks, purchases, declared preferences, and (ix) access times and related URLs.

It is also possible to collect information from third parties through Websites using cookies, third party plugins and widget tools. These third parties collect data directly from the web browser you use and the processing of such data is subject to their own privacy policies.

We use cookies and pixel tags to monitor the use of our Websites by our customers, as well as to understand their preferences (such as country and language options). This allows us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to gather aggregate data about traffic and interaction with websites, identify trends and obtain statistics so that we can improve our Websites. There are generally three categories of cookies used on our Websites:

  • Functionality: These cookies are required for basic website functions and are therefore always enabled. They include cookies that allow our Websites to “remember” you during your browsing, during an individual visit or, if requested, from one visit to another. Allow “Shopping Cart” and “Checkout” features to be available and help with security and compliance.
  • Performance: These cookies allow us to improve the operation of our Websites by monitoring usage. In some cases, these cookies improve the speed with which we can process your requests and allow us to remember your preferences on websites. Rejecting these cookies can lead to inadequate personalization of proposals and poor website performance.
  • Social media and advertising: Social media cookies offer you the ability to connect to the social media networks you use and share content from our Websites to social media. Ad (third party) cookies collect information to contribute to the better personalization of ads according to your interests, both on our Websites and others. In some cases, these cookies include the processing of your personal data. Rejecting these cookies may result in the display of ads that are not so relevant to you or the inability to effectively connect with Facebook, or other social media and / or the inability of you to share content on social media.

For a complete and up-to-date summary of all third parties that have access to your web browser (via neostroma Websites), we recommend that you install a plugin specifically designed for this purpose. You can also enable notification sent to you from your computer each time cookies are sent, or you can choose to disable all cookies. This is done through the browser settings on each web browser and device you use. Because every web browser is a little different, we suggest that you refer to the Help menu of your web browser to learn how to modify your cookies. If you disable cookies, you may not have access to many elements that make our Websites and Apps more effective, and some of our services may not work properly.

CHANGES of our Privacy Policy

Current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes on our Websites. If we make substantial changes to the way we process your personal data, we will send you prior notice or, when required by law, seek your consent to make such changes.