RETURN POLICY

Changes are accepted within 14 days from the day of receipt  based on the receipt documents and always relate to the same category. For returns exceeding 14 days, neostroma reserves the right not to accept the change of product. All returned items must be picked up by us in the original condition in which you received them, with no signs of wear or use.

If the product does not meet the above conditions it will be returned to the sender at his own expense.

*Return conditions:
The above conditions must be met in full in order for the return of the order to be accepted. Returns without prior notice will NOT be accepted.

RETURN PROCESS 

For all cases where you wish to return the product you purchased (resize / color / design or replace), you must either re-order online the products you wish to receive and write at the end of the order, in the comments regarding change, or contact 23510 77442. In addition, you must send the product / products you wish to return to the address 3rd km. Katerini – P. Keramidiou, so that, as soon as we receive we can forward your new order!

PAYMENT RETURN

You have 14 days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.

The above deadline of fourteen (14) calendar days for the exercise of the right of withdrawal, is exercised from the next day that you or a person you have indicated to us as responsible for the receipt of your products (other than the carrier) acquired the physical possession of the purchased goods.

WITHDRAWAL PROCEDURE

To exercise the right of withdrawal you must within 14 days send us the completed application which you will find HERE.

The return of the products is charged with the shipping costs € 3.50.
In case you have been charged shipping (€ 3.50) in the original order, the entire value of the products will be refunded to you.
In case you were not charged for shipping in the original order, the value of the products is refunded minus € 3.50 of shipping from their return to us.
(cash on delivery costs you may have paid is not included).

t is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. Neostroma.gr DOES NOT receives products that are returned upon your departure and which have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise neostroma.gr DOES NOTreceives these as you agree that the right of withdrawal has not been lawfully exercised in accordance with the terms hereof.

* The right of withdrawal does not apply in cases where the purchase of the products has taken place in a neostroma physical store.

WRONG SHIPMENTS

In case the product you received does not match the product of your order, its return must be made within 3 days from the day of receipt. In this case there is no customer charge for the replacement. Contact us at  23510 77442 or at the email:  [email protected].

DEFECTIVE PRODUCTS

In the event of a defect in the product we sell to you, you can: (a) request repair at no charge, unless this is impossible or requires disproportionate costs or its replacement with another, or (c) withdraw. The above obligations of our Company cease in case the defect has been caused by you, or the product that is returned has dirt, damage, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to determine its suitability. , or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legal documents and receipts. You must exercise your above rights within fourteen (14) calendar days from the receipt of your products, and this deadline starts from the day of receipt and in any case within it you must have returned the product to us. You can inform us at the following contact details: Telephone: 23510 77442 or Email: [email protected]