About us

The Website WWW.NEOSTROMA.GR is an online store selling mattresses and sleeping items. It is the electronic presence of the company BIRTSI BROS GP with VAT number 801214653, tax authority KATERINHS, headquarters 3rd km. Katerini – P. Keramidiou, PC 60100, TEL 23510 77442.

  • The copyright of the Content (eg images, information, data) and the Services of the website neostroma.gr that have been imported in the Network, are protected by Greek, EU and international copyright laws.
  • No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Content Provider. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of neostroma.gr or any other copyright holder.
  • The online store neostroma.gr provides the Content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In any case the online store neostroma.gr is not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits , data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties due to a reason related to the operation or not and / or use of the website and / or inability to provide services and / or information available from and / or from any unauthorized interference by third parties with products and / or services and / or information available through it.
  • The use of the website must be done exclusively for legal purposes and in a way that does not restrict or impede its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions that may cause damage or malfunction to it, affect or jeopardize the provision of services of neostroma.gr.
  • This website may contain references to third party websites. Neostroma.gr is not responsible for the content of these pages as well as for any damage resulting from their use, as the visitor has access to them at his own risk.
  • The online store neostroma.gr makes every possible effort for the good operation of its website, but does not guarantee that the operations of the website or servers will be uninterrupted or without any kind of error, free of viruses or other similar elements.
  • The online store neostroma.gr reserves the right to modify, add, change the content or services of the website, as well as the terms of use, whenever it deems necessary and without prior notice, by simply announcing them through its website.
  • The online store neostroma.gr reserves the right to change the prices of products as they are formed daily based on the price lists of suppliers and exchange rates of currencies, whenever it deems necessary and without prior notice, with only their announcement through its website. The final price of a product is formed on the day of its invoicing.
  • The names, images, logos and insignia that represent neostroma.gr or third parties and their products or services, are exclusive trademarks of neostroma.gr or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.
  • The visit and use of the services of the neostroma.gr website presupposes the unconditional acceptance of the above general terms.

You have the right to return the products you buy, free of charge and without having to inform us the reason why you want the products returned, within fourteen (14) days from the date you receive them. In this case, only the direct cost of returning the products is borne by you. The initial shipping costs of your order are non-refundable. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie without being unsealed or tampered with, along with the documents, the retail receipt or the invoice and the accompanying packaging. the product. In case of return of the products, your refund will be completed within four (4) days from the date we receive the products in a bank account that you will indicate to us if your order has been paid by cash on delivery or by bank deposit. For orders paid by credit / debit card the refund will be made in the same way.


All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.